Hot on the heels of announcing no reduction in service levels, the company has been working closely with its app provider to pause all active tickets of seven days or more on their apps.
Robert Williams, Reading Buses Chief Executive Officer, said today: “We are keen not to disadvantage our customers during this second national lockdown.
“We know that many people will have bought tickets in good faith, either for going to work, the shops or using leisure facilities, for the foreseeable future.
“But now they will be worried that their tickets are counting down when they may not be using them.
“However, we have been working closely with our app supplier Passenger Transport Group to pause all active tickets with seven days or more left on them.
“These can then be reactivated whenever customers need to travel again – although they will not be able to be subsequently paused again.
“So we recommend that customers buy a new ticket, such as the brand new daysaver5 if they are only going to be travelling occasionally in the interim.”
The company say that all tickets were being paused from yesterday (Thursday, November 5). Any customers who are still travelling can simply reactivate their tickets and continue as usual.